PRE-ORDER
Pre-orders are available for selected pieces and will take up to 30 days to be made. You will be notified when your order has shipped.
SHIPPING
We offer express delivery on all orders.
Please see below for cost of shipping by location
United Kingdom: Express £10.50
EU Countries: Express €35
*Please note that at the moment all deliveries to Ukraine and Russia are suspended, therefore all orders coming from those countries will be cancelled and refunded
US Mainland & Outlying Islands: Express - 0g–1500g: £30
Express - 1500g–5000g: $45
Rest of the World: Express £35
Our express shipping times vary depending on customer location:
United Kingdom: 2-3 Business days
EU Countries: 2-4 Business days
All other European countries: 3-4 Business days
US Mainland & Outlying Islands: 4-5 Business days
Rest of World: 3-6 Business days
Our warehouse is closed at the weekend so any orders received after 12pm GMT on Friday will be processed first on Monday
*Shopping during our sale: We aim to get your order to you as quickly as possible but due to high volumes it may take longer to arrive.
RETURNS
We operate a 30-day policy for exchange or credit note only.
Please initiate a return/exchange through our self serve Customer Portal here
We are not able to provide a refund for your order, however to be eligible for an exchange or credit note, your item must be unused and in the same condition that you received it with the original tags attached.
Oceanus products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
CHECKOUT+
Checkout+ is an optional add-on at checkout that gives you free return shipping and protection for your delivery.
- Free Return Shipping: To start a return for an exchange or store credit, use our customer portal. You'll receive a free return shipping label there. Start a return for exchange or store credit through our Customer Portal.
- Delivery Protection: If your order is lost, stolen, or damaged in transit, file a shipping claim through our customer portal. We'll review your claim within 72 hours, and if it's approved, we'll send a replacement at no additional cost to you. Start a claim through our Customer Portal.
Please note: Checkout+ is non-refundable and can't be added after purchase.
