Delivery & Returns Policy


Pre-orders are available for selected pieces and will take up to 26 days to be made. You will be notified when your order has shipped.


We offer express delivery on all orders.

Free delivery on:

UK orders over £350
EU orders over €380
US orders over $400
Rest of world over $495

Please see below for cost of shipping by location

United Kingdom: Express £6.99
EU Countries: Express €35
*Please note that at the moment all deliveries to Ukraine and Russia are suspended, therefore all orders coming from those countries will be cancelled and refunded
US Mainland & Outlying Islands: Express - 0g–1500g: $32

Express - 1500g–5000g$45
Rest of the World: Express £35

Our express shipping times vary depending on customer location:​

United Kingdom: 2-3 Business days​
EU Countries: 2-4 Business days
All other European countries: 3-4 Business days
US Mainland & Outlying Islands: 4-5 Business days
Rest of World: 3-6 Business days

Our warehouse is closed at the weekend so any orders received after 12pm GMT on Friday will be processed first on Monday

*Shopping during our sale: We aim to get your order to you as quickly as possible but due to high volumes it may take longer to arrive.


We operate a 30-day policy for exchange or credit note only.

Please send details to to initiate a return.

We are not able to provide a refund for your order, however to be eligible for an exchange or credit note, your item must be unused and in the same condition that you received it with the original tags attached.


Oceanus products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.